The FTC Says a Telehealth Company Shared Your Health Secrets: Here Is How to Protect Yourself

What just happened

On July 2026, the Federal Trade Commission, joined by Utah and California (through Los Angeles County Counsel), sued the telehealth company Hims & Hers.

The FTC's complaint says the company shared consumers' sensitive health information with third parties like Meta and Snap, even while promising to keep that information private.

The complaint also says the company charged people for prescriptions almost right after they filled out an online form, and made subscriptions hard to cancel. These are allegations. A court has not decided the case yet.

How this could hit your wallet

The FTC says many people were charged and locked into recurring subscription plans shortly after submitting an intake form, without a real chance to review or approve the treatment.

One consumer told the FTC they were promised a doctor consult in a few days and that nothing would be charged that day, but were charged immediately.

The complaint also says the company hid the cancellation button, making it hard to stop the next monthly charge. If you signed up for a health subscription online and got surprise charges, you are not alone.

Protect your privacy and your money

Before you enter billing details on any health site, read exactly when you will be charged and how to cancel. If it is not clear, that is a warning sign.

Check your card statements each month for recurring charges you did not expect. If you see one, you can ask your bank or card company to dispute it.

Be careful about the health details you type into online forms and quizzes. Some sites share that data with advertisers. You can adjust privacy settings on your accounts and limit ad tracking on your phone.

Getting help is free

You never have to pay a company to file a complaint or to stop unfair charges. Reporting to the FTC is free. Disputing a charge with your bank is free.

If a subscription will not let you cancel, contact your card company and explain the situation. You can also report the problem to the FTC and to the Consumer Financial Protection Bureau.

Watch out for anyone who offers, for a fee, to 'fix' your billing or 'erase' your data. The official government paths cost nothing.

Frequently asked questions

Do I have to pay to file a complaint with the FTC?

No. Reporting a problem to the FTC at ReportFraud.ftc.gov is completely free. Any service that charges you to file for you is not the official path.

I was charged for a subscription I did not approve. What can I do?

Contact your bank or card company and ask to dispute the charge. Explain that you did not agree to it. You can also report the issue to the FTC and the CFPB. This costs nothing.

Does this mean I will get money back from Hims & Hers?

Not necessarily. This is a lawsuit and a court has not decided it yet. We cannot promise any refund. Watch the FTC website for updates about the case.

How do I keep health sites from sharing my data?

Share only what you must, review privacy settings on your accounts, and limit ad tracking on your phone. Read a site's billing and privacy terms before entering your card.