The Truth About Debt Relief: You Do Not Have to Pay to Get Help
Three debt options get mixed up all the time. Knowing the difference can protect your money before anyone asks you for a fee.

The myth: you must pay a company to fix your debt
Here is a common belief: if you are behind on debt, the only way out is to hire a company that promises to make it all disappear. That is not true.
There are real ways to deal with debt, and some of the best help costs little or nothing. Before you pay anyone, it helps to know what you are actually being sold.
The Consumer Financial Protection Bureau (CFPB) lays out three very different paths. They are often lumped together, but they are not the same, and they do not carry the same risks.
Three paths, three very different risks
Debt settlement means a company tells you to stop paying your creditors and send money to them instead, so they can try to negotiate a lower payoff. The CFPB warns this is risky. There is no guarantee it works, your debt can grow while you wait, and your credit can be damaged.
Debt consolidation means combining several debts into one, often through a single loan or payment. It can make bills simpler, but it does not erase what you owe.
Credit counseling is different. Nonprofit credit counselors can review your budget with you and help you set up a plan, often for free or low cost. This is the path many people never hear about because no one profits by advertising it to you.
Why the free and low-cost path is worth a look first
No legitimate service can promise to eliminate your debt or wipe it out on a guaranteed timeline. If someone says they can, that is a warning sign, not a solution.
A nonprofit credit counselor will not pressure you. They will look at your real numbers and explain your choices, including ones that do not cost you a fee.
OpenFinancial is not a bank or a government agency, and we cannot get you a faster result. What we can do is point you to the free, official information so you can decide with clear eyes. This August, with back-to-school costs adding up for many families, keeping more of your money matters even more.
Frequently asked questions
- Do I have to pay a company to deal with my debt?
- No. Nonprofit credit counseling is often free or low cost, and the CFPB offers free information to help you compare your options before paying anyone.
- Can a company really erase my debt?
- Be careful. No legitimate service can guarantee it will eliminate your debt or do it on a set timeline. The CFPB warns that debt settlement carries real risks.
- What is the difference between settlement and consolidation?
- Settlement tries to negotiate a lower payoff, often by having you stop paying creditors, which is risky. Consolidation combines debts into one payment but does not reduce what you owe.
- Is credit counseling the same as debt settlement?
- No. Credit counseling usually means a nonprofit counselor reviews your budget and helps you plan, often for free. Settlement is a paid service with different risks.
Sources
More in Debt Relief

Debt Relief
Regulators Cracked Down on a Company That Helped Fake Sellers Bill You
The FTC says a payment processor helped over 1,000 shell companies charge people without permission. Here is how to spot bogus charges and get your money back for free.

Debt Relief
No, You Do Not Have to Pay to Get Your Student Loans Forgiven
Public Service Loan Forgiveness is still here, and the official path is completely free. If you work in public service, your loans could be wiped out.

Debt Relief
The Debt Relief Red Flag: If They Want a Fee First, Hang Up
Charging you before they help settle your debt over the phone is illegal. Here is what real, free help looks like.
Get OpenFinancial in your inbox
One quick daily briefing on money and benefits you may be owed — free.